Refund and Returns Policy

Reine B’ Skin Returns Policy

At Reine B’ Skin, our mission is to ensure your complete satisfaction with our skincare products. If, for any reason, you are not entirely pleased with your purchase, we offer a straightforward returns policy to make the process as convenient as possible.

1.1 Eligibility for Returns:

You may initiate a return within 30 days from the date of purchase.
Products must be in their original, unopened packaging and in unused condition to be eligible for a return.
Return shipping costs are the responsibility of the customer.

1.2 How to Initiate a Return:

To begin the return process, please follow these steps:

Contact our Customer Support team at [email protected] to notify us of your intention to return the product.
Package the product securely to prevent damage during transit.
Include a copy of the original order invoice or packing slip in the return package.

1.3 Refund Process:

Upon receiving your returned product and verifying its eligibility, we will initiate the refund process. Please note the following:

Refunds will be processed to the original payment method used for the purchase.
Shipping and handling fees are non-refundable.
Depending on your financial institution, it may take several business days for the refund to appear in your account.

1.4 Exchanges:

We do not offer direct product exchanges. If you wish to exchange a product, please follow the return process as outlined above and place a new order for the desired product.

1.5 Damaged or Incorrect Items:

In the rare event that you receive a damaged or incorrect item, please contact our Customer Support team within 7 days of receiving your order. We will promptly resolve the issue and provide instructions for returning the item if necessary.

At Reine B’ Skin, your satisfaction is our priority, and we are committed to delivering high-quality skincare products. If you have any questions or need assistance with a return, please don’t hesitate to contact our Customer Support team at [email protected] for prompt and friendly assistance.

We thank you for choosing Reine B’ Skin, and we look forward to serving your skincare needs with excellence.